When you let someone cut in during a traffic jam, don’t you expect the other driver to give you “the wave”? It’s the universal “Thank You” signal from driver to driver. I don’t mind letting cars in once in a while – as I believe in that whole karma thing. But admittedly, I get a little bent out of shape if I happen to let a car sneak in front of me and I don’t get “the wave.” They’re just supposed to say “Thank You.”
Likewise if someone takes a moment to hold the door open for you – it’s assumed that you will utter “thank you” to the person who just took 15 seconds out of his or her day to ensure the door was not shut in your face.
The same goes for online etiquette. Why is it so difficult for some people to email you back after you provide a response to say, “Thank you” or “Ok, thanks.” I agree there comes a point where the email banter needs to come to a conclusion – thank you, no thank You, no really, thank You – ok, that is a bit redundant.
However I cannot tell you the number of times that I receive an email from someone, either a peer, customer or a potential recruit asking for information. I love questions; I have no problem responding. Yet when I respond in detail, sometimes multiple paragraphs explaining whatever information it was that the requester was after, many, many times I do not get so much as a two word response – “Ok thanks!”
I don’t think it’s asking too much for a courteous response to acknowledge receipt of the information. It’s not like I’m hoping for a lengthy dissertation of gratitude. But c’mon people – no response at all? That’s just downright rude and unprofessional.
Busy, busy, busy – yes, I know. Everyone is busy. People are far too busy to meet for coffee; far too busy to pick up the phone – but too busy to type two words consisting of eight letters before slamming on the “send” key?
If you’re really that busy, and I know none of YOU are that busy, because you’d never take the time to read all of these words if you were too busy to say, “Ok thanks” – but if you’re really so busy that you don’t have time to be polite, then perhaps I should be asking you, “How may I help?” Because if you’re too busy for manners, then you definitely need some help setting priorities or something!
About the Author: Jackie Ladner is Diamond Team Leader to Mia Bella Gourmet Candles, and she is a work at home mom to Jasmine and Snoopy, her two shih tzus, married, and from the Mississippi Gulf Coast. She enjoys helping others start a candle business. You can find Jackie at http://www.bellasboutique.scent-team.com or http://www.bellasboutique.candlebizfromhome.com